Lydia Black+

General

• How can I contact you?

Eligibility

• Is my trip covered if I didn't purchase it with my Lydia black+ card?
• Is my family also covered?
• How long am I covered for?
• Where am I covered?
• What is a pre-existing medical condition?

Travel insurance

• What is the medical expense coverage?
• I have an urgent issue, how should I proceed?
• What is travel assistance ?
• Where can I get the travel insurance certificate for my Visa application ?
• Which coverages do not apply in my country of residence?
• Are trips inside my country of residence covered?

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Fraud protection

• Am I covered in case of a problem with a purchase on the Internet?

Claims

• Who should I contact if I’m unhappy with the outcome of my claim?
• Can I follow the status of my claim?
• What happens right after I submit my claim?
• What do I need to file a claim?
• How can I file a claim?